Hue Lights keep turning on after I turn them off? Hardware or software related?

Updated 17 hours ago in [Hardware for Philips hue]
103 on December 22, 2016

So I’ve got myself a Philips 3rd gen starter kit that comes with the new 3rd gen ambiance lights and 2nd generation hub. Now I have to say I bought these on Amazon and nothing was wrong with the lights. I’m currently in India and I’m using them on 240v. I did a lot of research with whether these lights would work on the 240v since they are listed as 110-130V. Almost every single response was that they work like a charm and theres no need to worry.

Now here’s the issue. I’ve set up the bridge and am using the lights. They’re amazing, they work with all scenes and have great brightness and dimness. They work brilliantly. Now I have an issue which seems to have been brought up a couple times on this thread. The issue is whenever I try turning the lights off via the app, echo dot, or home kit, the lights turn off (regardless of what color setting or brightness they are on), they turn right back on, to a default color brightness. Now I think this is clearly a software related issue, specifically a network one. Its been suggested that I should assign a static IP address for the hue bridge. I’d love to this but I’m just not sure what that address should be? Can anyone help me with suggestions here so I can try this. I also called HUE customer support and they told me that this issue is happening because I’m using 110v bulbs on the 240v system, though no one else on the internet is having this issue. Can someone shed some light?

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1 on December 23, 2016

Hey @harusadu,

Am not sure about the hardware perspective but honestly I doubt it’s because you are having 110V bulbs on 240v system. I have the same bulbs (110v) for a few years now on 240v and there wasn’t any issue with it. Even though I have only 1st gen. 

On the other hand, what I think it could be, is it could be an app running in the background. One of the most popular ways to use Hue is to have animated lighting on. The way it works is that the animations are running on the phone. Not only in the foreground but also in the background. So, even if you turn the lights off the app in the background will tell the lights to go back on. Apps that have animation presets are:

  • Ambee
  • Scintillator
  • Espresso
  • Onswitch
  • Lightbow
  • Thorlight

If you use Ambee (my favorite app), you can even adjust the background options in the settings, you can even turn it off if you don’t like it in the background.

Good luck with your issue, please let me whether it was what I think it is. I’m quite interested in the solution, now. 

17 hours ago

Hey MickeyMan,

I experienced the same issues as @harusadu and then I tried your solution of turning off background lighting apps then….. – BINGO!!!! Problem Solved!!!

Thank you so much for taking the time to respond – after following your simple advice my Hue system is running beautifully again!

Best Regards,

Andy

 

 

 

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0 on December 24, 2016

Hi there! Thank you for your reply. I’ve changed the DHCP settings and now every light works fine except one of them where the issue is persistent. All my other lights turn off except this one. I’m having an issue with just one color white A19 bulb. I just can’t find a solution

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0 on December 26, 2016

Hey there i bought 3rd gen starter pack from amazon in the US i run 240V here in Iceland (bulbs i bought are 110v) i have the same problem as you do when I turn the bulbs off they will turn on instantly again in bright white, i found out leaving the bulbs for sometime on dim settings will let me turn them off normally, i think it has to do with how warm they get on the metallic part i have tried the changing the Zigbee channel and it wont seem to help. If you have found a fox please let me know!

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2 on December 27, 2016

I really don’t think there is a fix because this seems to be a hardware issue. Many people have this issue with generation 3 bulbs only. The only fix is to turn the light off manually which defeats the purpose. Interesting insight on letting the bulbs dim. I’m thinking of having mine sent back and then having a friend pick up generation 2 bulbs since they’re great and work on 220 for sure. I’ve noticed that leaving the bulbs off for some time and then turning them on and off allows for them to stay off for a while but once they get heated and stay on for some time and then turning them on leaves them unable to turn off.

on December 28, 2016

Hey, i noticed something new today that when the lights have been on for sometime it will turn off and on quickly that’s when i can’t turn them off anymore. this might be something that Philips implemented into the bulbs to keep people from buying the bulbs from the US.

on November 10, 2017

hey @harusadu & @Jon i’ve just got my gen 3 starter kit (110v) running on a 220v system and i’m currently experiencing the same issue where the bulbs turn back on immediately after turning them off

has anybody figured out a solution to this?

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1 on January 2, 2017

I’m on the same boat as you guys .. and noticing the same behavior as well.

Gen 3 starter kit on a 220v system
when i leave the lights on for a while, and then turn em off using app or alexa, it pops back on!
when i dim the light to 15% for a while then turn it off, it stays off
When i turn the bulbs on but turn em off soon after, it stays off

heating issue?

Things I’ve tried to no avail:
1. Resetting everything
2. Change Zigbee Channel
3. Static IP config on the hub (which doesnt quite makes sense but i had to try it)

time to send back?

 

on January 11, 2017

Hey there i have been looking into this more and it seems to be a software issue people using the 3rd gen bulbs on correct voltage seem to be getting this problem to.

Lights Turn On After I Turn Them Off from Hue

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4 on January 11, 2017

Same issue here guys. I’m in ARGENTINA. Just bought philips starter kit with 3 hue lamps. Here we have 220v. And when I turn off the lamps they turn on. It’s random and sometimes one works ok and other keeps turning on. Perhaps related to heat because the lamps get really hot quick. And after diming to 1% for a while the lamps sometimes stay off. But eventually when turning off they get on again. It’s frustrating.

on April 7, 2017

Hola Luqux. Yo soy de Argentina también. Tengo las Philips Hue Gen3 recién compradas y son fantásticas, pero tengo el mismo problema que todos acá. Y es frustrante intentar de todo y no poder resolverlo. Vos lo lograste? Gracias por tu contacto. Nano.

on May 31, 2017

Estimados, también soy de Argentina y tengo el Mismo Problema. 

Las lámparas HUE Generación 3 se vuelven a prender solas luego de apagarlas desde la aplicación. Las compré en Best Buy de NY. Sospecho de algo que hice que capaz pueda ser la causa. Compre un Dimmer Switch

y para probarlo, asocié el mando con una lámpara de color, después lo hice con otra. Luego desvincule las lámpara color del mando y las agregue al bridge. Observé que solo 2 lámparas se volvían a encender solas luego de apagarlas, la tercera se quedaba prendida. Ahora, pienso que la que se que fallaron fueron las que alguna vez se vincularon con el dimmer switch, el tema es que no sé como resetear la lámpara, alguna asociación debe haber quedado.

 

No creo que sea por el voltaje o temperatura. Ustedes lo solucionaron? Tienen dimmer switch también?

 

Gracias, Alejandro

on June 22, 2017

Hola, soy de argentina tambien! Estoy planeando comprar el starter pack que viene con las dos lamparas white, ustedes saben si el problema es con cualquier lampara o solo con las de color? Gracias! Ramiro

on September 7, 2017

Ramiro, vi tarde el me mensaje. Mirá, yo compre en USA el kit de tercera generacion que hasta el momento viene solo para las E27, las GU10 siguen siendo segunda generacion. Hay algunos productos que son 110 y otras dual (110/220) Por ejemplo, las lamparas compradas en USA son 110. Las tira de led, HUB y otros productos son 110/220. Las lamparas blancas por ejemplo son 110, yo compré una lampara blanca  HUE con un dimmer y la conecté a 220, hasta el momento funcionó ok. Me parece que el problema por ahora lo tienen las lamparas de tercera generacion e27 (a rosca) las msimas conectadas a 220 se vuelven a encender si se las apaga por software. la tercera generacion de lamparas son mas potentes que las ateriores, por ahi calientan mas y ocurre esto. Ahora, si e preguntas a mi, las lamaparas compradas en USA que son 110 conectadas a 220 trabajan exigidas. Pueden ser que funcionen por un tiempo pero para mi a la larga se queman. Lo ideal es ponerle un transformador o comprarlas en Europa. Espero que te sirva! Slds

 Alejandro

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0 on January 13, 2017

OMG. Same issue here. What’s the solution guys?

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0 on January 15, 2017

Same here. Gonna contact Philips Support.

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0 on January 16, 2017

Same problem here. I am using my 3rd gen bulb bought from the US on 220v and I have been having this issue since day 1. Hope this is a software issue.

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0 on January 16, 2017

same problem, i set my morning light to shut off after i leave my place for work, one day i left a little late and noticed this problem which means the light was on the WHOLE DAY when im not home, and i set it to turn a scene before i get home so i wont even notice, this would waste so much of my electricity bill!!

 

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0 on January 16, 2017

same problem, i set my morning light to shut off after i leave my place for work, one day i left a little late and noticed this problem which means the light was on the WHOLE DAY when im not home, and i set it to turn a scene before i get home so i wont even notice, this would waste so much of my electricity bill!!

 

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1 on January 17, 2017

Is this not the official support forum? We need to have this problem fixed right away

on January 28, 2017

It’s not the official support from Philips hue.

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0 on January 21, 2017

I’m also having the same issue lately. One hue color lamp will turn on randomly in my living room. I turn it off and it comes back on within 30 secs. The only apps I’m running are HomeKit and the hue app. I e tried turning the actual switch off to “reboot” it but that didn’t work. It’s gotta be a software problem. Maybe one of the two apps.

This lamp if from the starter color kit 2nd gen hub and 3rd gen light. Just running them on 120v.

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0 on January 29, 2017

Same exact issue! Bought the starter kit from Kuwait (240v) and 5 generation 3 lamps from the US and the US lamps will always turn back on. Initially I thought this was an electricity issue, however it seems that a lot of people are encountering the same issue even in the US. 

Hue Twitter Support did not offer a solution. I’m constantly updating all the discussion pages to find someone who has figured out a solution. I have tried all the classic troubleshooting steps: reset everything, delete lights and re-add, change zigbee channel, change dhcp settings, etc.  

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6 on January 30, 2017

Same exact issue in the states, what a rubbish product, I’ll contact hue

on January 30, 2017

Please let us know if you get any results. 🙂

on October 7, 2017

have a 110/130 fron us in israel 220

im seeing that the fix is a voltage converter.

can you please point me to a small product that can do it from 220 to 110?

this is from ebay….

https://www.ebay.com/sch/i.html?_odkw=220+watts+to+110+cart&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.Xvoltage+ajuster.TRS0&_nkw=voltage+ajuster&_sacat=0

im not sure that this is what i need.

your help needed……

regards

elad

on October 7, 2017

http://www.ebay.com/itm/220V-To-110V-50W-AC-Power-Voltage-Converter-Adapter-Transformer-For-VO-/302229972153?hash=item465e4f64b9:g:mjgAAOSw8w1YACmV

on October 7, 2017

Thanks,
But looking for something i can hide in the wall since the wires of the bulb are regularly non ac adapters.
Is there any similar harxware i can hide?
What about those one?

https://www.ebay.com/sch/i.html?_odkw=220 watts to…

Regards,
Elad

on October 7, 2017
I do not find a converter module, all that are achieved are like this
http://www.ebay.es/itm/CONVERTIDOR-TRANSFORMADOR-DE-TENSIoN-220V-A-110V-45W-FR-US-/122501634964?hash=item1c85aa9b94:g:drAAAOSwTapV6AlA   Should ask in a home to sell electronic items
on October 7, 2017

thanks a lot!!!

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