Interference With Other Product?

Updated on January 8, 2018 in [Troubleshooting]
1 on January 8, 2018

I have the Hue Starter Kit that included 3 of the dimming bulbs and the Hub.  I have a Echo Show, Wink Hub2, Chamberlain MyQ Hub and a AcuRite Access Hub.  I also have a few other WIFI devices, like a Leviton Decora dimming wall switch.

When first installed everything seemed to work well with each other.  For some reason I am having issues with the Hue system where I am loosing connection to the lamps.  Everything else is working fine and my only issue is with the Hue.  Anyone else having issues with Hue like this?  

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0 on January 8, 2018

I found the fix for my issue.  Here it is:  

 I found an article about the 2.4gHz frequencies my router and the hub uses and issue like ours with the router and hub interfering with each other.  In short, I checked what 2.4gHz frequency my router was using.  It was set to “Auto”.  The article pointed out the the better frequency channels for the router to work with the hub is 1, 6, or 11.  I changed my router to channel 6 and now everything is working as it should.  If you would like to read more about this issue search the web for “ZigBee and WiFi Coexistence”, or you can go to this LINK that talks about it.

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