Issues with the Philips Hue Hub

Updated on April 9, 2018 in [Troubleshooting]
3 on February 16, 2018

I am in Afghanistand and I purchased a router to use out here specifically to use with my phillips hue lights. I have one light and a lightstrip. I’m considering a third light but my Hub has stopped working.

I tried to put the router online with but my ISP here is useless. Prior to their fussing around I’d happily been able to use both lights with the hub controlled from my Surface Pro.

Now; however, I cannot access the hub after setting both the router and the hub back to factory settings.

My Surface Pro app simply says it cannot find a hub and asks for an IP address.

I’m pretty exhausted trying to figure out why things suddenly no longer work, especially after factory resets.

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0 on April 4, 2018

I am also facing the same issue when I Connecting Hue Bridge to the network.

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0 on April 6, 2018

Hi guys, the bridge gets its IP address from the router using DHCP, which is a Dynamic IP address assignment. If you reset network devices, the IP assigned to the bridge can change and previously configured apps will not be able to find it, unless you repeat the pairing process. If you can access your router settings, it’s usually possible to assign a fixed IP address to connected devices, so you will make sure it will never change again. 

 

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0 on April 9, 2018

Use third party app to control all Philips hue hub

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