White bulb shows up as color spot in app

Updated on August 30, 2017 in [Troubleshooting]
0 on August 30, 2017

I have two white ambiance bulbs (Model 9290011998 on side of bulb, LTW004 in Hue app) that were working previously with my hub, but one a while back suddenly changed from showing up as a white ambiance bulb to a color spot (LCT003 in Hue app), and it now tries to set it to colors rather than just different temperatures of white.  The other bulb still works normally, and so when I set the two in the room at the same time, they get different temperatures.  I’ve deleted it from Hue and readded it several times and tried the steps here (https://community.smartthings.com/t/hue-bulb-factory-reset-solved-if-your-hue-bulb-is-on-a-zll-channel/84967) to perform a reset of the bulb, but that doesn’t seem to have solved it.  Any suggestions on how I can get the bulb to show up as the right kind of bulb?

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