Warning: count(): Parameter must be an array or an object that implements Countable in /nfsmnt/hosting1_1/0/e/0ecee084-f359-4c8a-8196-cba638da0721/philipshue.com/web/wp-content/themes/forumengine-2/includes/front.php on line 707
About to Give Up… | Philips Hue Site

About to Give Up…

Updated on January 7, 2020 in [Troubleshooting]
2 on November 17, 2019

I have 6 or 8 hue bulbs around the house that have worked successfully for a couple of years. Last month we had a neighborhood power outage that lasted more than a day. Once the power was restored only a couple of the bulbs worked with Alexa. The rest either said “your provider couldn’t do that” or light isn’t responding.”

I’ve tried everything I can think of to get everything back on track with no luck. So, I’d like to wipe it all out and start over from scratch. My question is, how do I do that?

Anyone out there with more knowledge than me that can offer any help?

 
  • Liked by
Reply

0 on November 20, 2019

So a follow up to my earlier question…

I have both a Philips hub as well as an Amazon Show that also has a built in hub. The lights that aren’t responsive are linked to the hub and the light that works fine is linked to the Show. 

is it possible the two hubs are in conflict with one another?  Should I try to disconnect the Philips hub and connect everything to the Show hub?

  • Liked by
Reply
Cancel
0 on January 7, 2020

You should be able to do a hard reset by using a sharp small object to press the pin hole on the back of the unit where it says factory reset setting. This should take you back to square one. You will need to re-add all your lights after you do this. If you can’t find your bridge after doing this, delete your wifi network from phone and then remake the wifi network connection on your phone.

  • Liked by
Reply
Cancel