bridge doesn’t find lights

Updated on October 13, 2018 in [Hardware for Philips hue]
3 on August 28, 2018

i have had a bridge v1 with 14 total lights for YEARS and JUST bought a 4 light white kit with bridge v2 to upgrade. NONE, including the new lights are found by the bridge. since i reset the account trying to troubleshoot and hard reset both bridges, i don’t see ANY lights. i have never had a problem like this before. i have now a total of 18 lights, there has got to be a better way than manually entering them. many of the lights are inaccessible since they are positioned in a location i can’t easily get to anymore. this is ridiculous. i have had a lot of problems with the v1 bridge lately, hence the new upgrade and now THIS. i would have prefered keeping the old bridge, but even THAT doesn’t recognize any of my lights. please help! any suggestions?

 
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0 on August 28, 2018

btw, steps i have already taken:

  • BRAND NEW BRIDGE!
  • hard reset old and new bridges [factory default reset]
  • uninstalled apps [on several devices]
  • hard reset modem and router [FDR]
  • deleted bridges from meethue accounts
    • unlinked bridges
  • deleted accounts
  • new accounts
  • lampfinder for mac doesn’t find any lights [https://philipshue.com/lamp-finder-for-mac/]
  • this link reports 2 bridges although new and clean account:  https://www.meethue.com/api/nupnp
  • everything i could possibly think of

any and every bit of help would be appreciated. i would hate to think that all this money just wasted for trying to upgrade a bridge!!!

 

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0 on October 4, 2018

If you’re trying to add lights to your Hue Bridge, but it’s not finding any, then its really frustrating. So, when you add new light within the Hue app, select the “Auto Search”, If not working or finding light, you will have to “Manual Search” because Manual Search almost always works than Auto Search.

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0 on October 13, 2018

The system where it will be going to get the vulnerable part where it must be going to get the part for the most fo it so this will be going to proceed it through the Microsoft support for the auto search part.

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