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High frequency noise from new model GU10 | Philips Hue Site

High frequency noise from new model GU10

Updated 2 days ago in [Hardware for Philips hue]
23 on November 18, 2019

Has anyone had this issue, and hopefully resolved it?

I have a number of new model GU10 bulbs.  Some are colour ambiance, some white only.  Each emits a particular, and very annoying high pitched frequency, mostly oscillating, ONLY WHEN OFF.  It’s really annoying since these are in the bedroom and at night, when it’s quiet, you can hear it ever so slightly.

I managed to even record the noise on an iPhone :-/

 
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0 on December 26, 2019

I experience the same problem with GU10 bulbs, color and white ones. They emit a high-pitched noise, only when OFF. I have older GU10 bulbs (w/o bluetooth) in my bedroom and they are silent, so the problem appears only with bluetooth bulbs.

Have not found a solution yet, hope an update will someday resolve this.

 
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1 on December 29, 2019

Same here 🙁

I don’t think a software update will make any change…It’s seems to be a hardware issue

on January 1, 2020

Same here.white 6 of my new spots….wwwrrr… any solution yet?

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0 on January 1, 2020

Same here.white 6 of my new spots….wwwrrr… any solution yet?

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4 on January 2, 2020

Interesting about the bluetooth angle.  I have a support case open with Philips and have sent back some bulbs for testing – awaiting their analysis.  However I was very explicit about the symptoms and even recorded the noise.  TBH it’s not a big deal UNLESS (like me) you sleep under the damm things and you have good hearing 🙂 . IN which case it’s PITA.

on January 2, 2020

i also opens a support case at Philips. They told me it was a know problem and they ask for my adres to send me new once’s when the problem is solved…. where is a link to a video a made of it…. https://youtu.be/4VbvBqokLRQ

on January 2, 2020

Thanks for you feedback. Good thing they’re aware of it…

Did you call them ? Customer service from which country? Will you have to return your bulbs back ?

Thank you again for your informations !

on January 2, 2020

ik send a e-mail tot the servicedesk of Philips in the Netherlands. meanwhile they contacted mee. I can send them back under the granary program and they well send mee new once. But…. it is still possible that the new sports have the same issue they say…. so…

 

on January 30, 2020

I’m also into the problem.
I’ve 6x white ambiance spots and 4x coloured spots bought on Amazon this last BF, and they are marked respectively model N° xxx531 and N°xxx533 and they all buzz, especially when off. A guy on Reddit showed a photo of a xxx535 spot that refers as unaffected. Tomorrow last day of chance for sending back 400+ €uros of bulbs… 😐

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0 on January 8, 2020

I wrote to Philips and they told me to exchange at the store that I bought them from. Only thing is the store wont have any till at least the 16th. Annoying that this appears to be a known issues and they dont want to help their customers.

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3 on January 9, 2020

Actually I don’t believe that will do you any good I’m afraid.  You could try but …

They contacted me yesterday.  Apparently this is a design flaw in the new bluetooth range of GU10.  They are looking to solve however can give no ETA.  Indeed the customer support has been REALLY good, I’m pretty impressed.  The only down-side is there is no magic wand to fix a technical detail like this.

I am tempted to try the older non-bluetooth model (remember it’s a longer dimension than a standard GU10 though!) since that not having bluetooth someone above suggested it also does not have the issue.

Shame really, I love these bulbs.  Even though they’re knocking on 50 notes each 😮

on January 9, 2020

Im not super hopeful either ha Unfortunately customer support wont help me with exchanging them and I had to exchange at the original retailer. I did just receive a new bulb from amazon and doesn’t appear to have this issue which is a good sign. Fingers crossed!

on January 9, 2020

No shit?  Really?  Please keep us updated – would be really interested if newer units don’t have this issue.  Presuming your issue is that when the light is off (according to HUe app) and still powered (ours is direct linked to lighting circuit so always on if you get me) then you get the noise.

on January 9, 2020

Yeah I was surprised but I mean since I didn’t purchase directly from them that might be their process. I should have kept the original box because I believe it shows the batch/production date so that may have had helped determine a time frame. 

+sounds like the same scenario. I have these in my ceiling light so HUE app says off but to have all the alarm/other features you have to have the switch on. When I turn the app off it makes a high pitch noise. Like I mentioned, the new bulb I received via Amazon has not made noise but will keep y’all updated!

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0 on January 12, 2020

I would definitely be interested – reason being when I spoke as above they could give no ETA as to when the problem is solved.  So either you have not hit the issue yet (which sound not right since it’s constant for me), they’re not having the correct information given to them or some other thing I cannot think.

So, on the outcome of your analysis I’d be taking a punt and ordering again, replacing the dodgy ones as returns in the new boxes (LOL).  However I didn’t see you say specifically you have GU10 – is that your bulb?  Also it’s the new bluetooth model (standard size gu10 as opposed to the old longer barrel one). 

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2 on January 28, 2020

Hi 

I have same issue with newly purchase Runner Trio with 3x GU10’s and installed into my son’s bedroom.  My son now can´t sleep due high noise from the bulbs when the light is off. 

I have 3x GU10 in my hallway that I bought 1 year ago and those do not have this noise. 

Has any of you got any reply from Philips on this issue and what solution they might have?

2 days ago

Hi Again

I did raise a case with Philips and they have now finally reply.  They do recognize the problem with GU10 bulbs,  see their comments below. However this will take time for us that are going to wait for solution.

“We are confirming that some of our Philips Hue GU10 bulbs v2 (Bluetooth) can make a buzzing noise when turned off (in the app).

Solution: We are developing a hardware improvement and expect it to take up to six months (including investigations, development, production and shipping to Netherlands). 

If we would have had a faster solution, we would have been more than delighted to provide you with it.”

 

2 days ago

Nice update!! Thanks for that.  Maybe one day product testing, before release,  will be en vogue again 🙂

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0 on January 28, 2020

Mine was – they accept the issue but do not as yet have a resolution.  Not cool for £50 a pop bulbs.

As a matter of interest I went to Argos and bought the old (longer barrelled and no bluetooth) mode for a laugh/loan.  They did NOT have the issue, but I couldn’t mix and match as the colour output is not the same (green on new model is far better than old model for example).

Anyhow I digress.  The long and short is no – they will offer refund to me (not quite sure how that would work with me buying from another store) or defer till they fixed.  I gave them a few weeks to determine if they could fix it since I love the bulbs, just not the weeeeeeeeeeeen. WIP.

It would be good for all who read this to raise a case with Philips.  I would suggest to call; the bonus is their support team is actually (IMHO) quite good / responsive.  People power …

Keep us posted?

p.s I still suggest you raise a case, but can you not swap the GU10 from hall to bedroom?  Workaround?

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2 5 days ago

When were these new bluetooth enabled GU10 bulbs released?

Any point waiting for a new version to be released? Not interested in buying them when this issue is present 🙁

5 days ago

Mid last year I think – and the old ones (which aren’t as good colour wise) in short supply.  You can tell the old one since they are elongated.

5 days ago

I think ill wait for a new version to come out then

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0 2 days ago

Hello everyone, I also received support from Signify Europe (writing from Italy) and they said they know the problem and accepted to change my bulbs (I’ve recently bought ten of them) and thus to contact them between 6 months because they are working on a new model without the issue.  Let’s keep this thread alive!

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