Hue Bridge doe not connect to Sky Q Hub Internet Router

Updated on March 4, 2018 in [Troubleshooting]
0 on March 4, 2018

Hi, I wonder if anybody can help. I have a Children’s party at my house in a few days and have tried to set up my lights however the bridge does not recognise any internet through my new Sky router. The power light is on – the other two lights on my bridge are off. Im not much of a tech guy- I have swapped the ethernet cable from my broadband with the ethernet cable come with my hue and the wire seems to be working fine. I have reset the bridge to factory settings and turned off and on the router. Any suggestions? I have read on troubleshoot website that the LAN port may be disabled? Help! 

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