Led flashes but does not show up in the app

Updated on December 7, 2019 in [Hardware for Philips hue]
0 on December 7, 2019

Hi,

I can’t seem to be able to setup one of my hue led strips.

 

I’ve tried using lamp finder app, after I hit search the strip flashes but then in turns on to full brightness and it does not show in the app.

 

I’ve found a way to reach the serial number, put the serial number in the app and tried to find it this way, again the light flashes but after some time the app says no new lights where found.

 

Please advise,

 
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