one iPhone not connecting to bridge

Updated on January 5, 2019 in [Troubleshooting]
0 on January 5, 2019

We have multiple IOS devices that are connected to hue lights. One device, iPhone X, will not connect to bridge. It is on the same WiFi network. I am lacking the “PHILIPS hue phD” required to figure this out, I have searched and haven’t found a solution that works.

Anyone have ideas on how to rectify this problem and get this device connecting again?

 
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