Philips hue bridge not found

Updated on March 9, 2019 in [Troubleshooting]
0 on February 22, 2019

I have a bridge and 3 ligths. everything works pretty fine, the bridge conected to my Google wifi router, my wireless network from my google wifi. I can control them using my android. But.When I try to link to the https://account.meethue.com/link-bridge  the site doesn´t find it.

running the quick test from steve I have the no good answer

If it’s not alright, it’ll show this:

1
[]

What can I do to solve it?

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1 on March 3, 2019

Does it not support public IP anymore? I queried the API URL and got the bad result []. My bridge and my iPhone are in the same public subnet.

 

on March 4, 2019

As soon as I swapped my old access point with a new wireless router, the issue got fixed. I guess neither Google nor Philips’ likes public IPs at all. ¯\_(ツ)_/¯

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0 on March 9, 2019

It has happened to me a couple of times.  Frustrated and I went through all the solutions as in the manual…it finally hit me.  I went to my internet provider, in this case Spectrum, went to troubleshoot my modem and hit slow connection, anything to refresh and reset my modem.  It takes a few minutes.  It did the trick.  The only thing is you will have to reset the lights and their assignments to the rooms.  If not sure, call the internet provider and ask them to refresh your modem. It’s fairly easy.

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