Warning: count(): Parameter must be an array or an object that implements Countable in /nfsmnt/hosting1_1/0/e/0ecee084-f359-4c8a-8196-cba638da0721/philipshue.com/web/wp-content/themes/forumengine-2/includes/front.php on line 707
unable to login to app or webpage for hur away from home to access bridge | Philips Hue Site

unable to login to app or webpage for hur away from home to access bridge

Updated on January 7, 2020 in [Troubleshooting]
6 on December 25, 2018

Cant log in tried everything resetting bridge and modem.

 

all that happens is the login screen keeps looping. everything else lights connections etc work great.

 

all the lights are on on the bridge

 

any ideas?

 
  • Liked by
Reply

0 on December 26, 2018

I am having the same issue. started sometime today

  • Liked by
Reply
Cancel
0 on December 26, 2018

Actually my issue is worst. I cant get the lights to turn off with app or google home

  • Liked by
Reply
Cancel
0 on December 26, 2018

I’m getting the same loop, can’t update my bulbs, can’t connect them to Google home.

  • Liked by
Reply
Cancel
1 on December 27, 2018

Having the same issue! 

on December 27, 2018

Just saw that they posted on Twitter: 

“We’re currently seeing a lot of new activations which may result in some customers not being able to create a new account, log in, or link their account to third parties. We hope to have this solved soon and like to ask you to try again later. Apologies and happy holidays!”

 

 
Show more replies
  • Liked by
Reply
Cancel
0 on January 7, 2020

You need to setup port forwarding on your router to get the outside home to work. Unfortunately the bridge only listens on port 80 which some people use for other stuff. Setup a port forwarding rule for any single port between 1024 and 8000 on the public side to port 80 of the IP address of your bridge and you should be good to go. check out number 8 on this webpage which explains it and a way to test if you did it right. http://www.hueproapp.com/support.php

  • Liked by
Reply
Cancel